Shipping

Where do you ship from?

From our warehouse on the sunny Gold Coast, Queensland.

How long does delivery take?

Orders usually arrive within 2-8 business days.

Do you offer Express Post?

Unfortunately, due to strict shipping regulations regarding portable power banks, we don't currently offer Express Post.

How can I track my order?

Check your inbox (and spam folder) for your shipping confirmation email—the subject line will say, ‘Order #123456 is on the way’. Just click the tracking link inside to follow your package's journey. If you run into any issues, simply reply to that email or use our contact form.

Can I change my shipping address after the order has already been shipped?

Sometimes! The fastest way to redirect your package is directly through the courier. Keep an eye out for their tracking email—if your delivery is eligible, you'll find options there to redirect it, leave it in a safe place, or send it to a parcel locker or collection point. Reach out to us if you get stuck.

Do you deliver to PO Boxes and Parcel Lockers?

Yes, we do! Just make sure to include "PO Box" or "Parcel Locker" followed by your specific number in the address field at checkout.

Can I cancel my order after it has been shipped?

Once an order is on its way, we usually can't stop it in transit. Please reach out to us as soon as possible, but keep in mind that you may need to wait for the item to arrive and then return it to us for a refund.

Do your orders come with shipping insurance?

We offer optional shipping protection that you can add at checkout. While shipping issues are extremely rare and all orders require a signature on delivery (unless you authorise them to be left in a safe place), this protection offers extra peace of mind. You can find more information in our Shipping Protection Policy.